Refund policy

Returns & Refunds Policy

Last updated: November 3, 2026

1. Made-to-Order Products

All artwork sold by Aakar is made to order and produced specifically for each customer through our fulfilment partner.

As each item is individually printed and prepared following an order, we do not accept returns, exchanges or cancellations for change-of-mind reasons.

This includes situations where:

You change your mind after placing an order.
You decide you no longer want the artwork.
You select the wrong size, frame or product option.
You are unhappy with your purchase due to personal preference.
You provide an incorrect delivery address.

Once an order has been placed, it is submitted for production and cannot be cancelled or amended.

Please carefully review your order details, product specifications and delivery address before completing your purchase.

2. Damaged, Defective or Incorrect Orders

We take great care to ensure that every piece of artwork meets our quality standards. However, if your order arrives damaged, defective or incorrect, we will work with you to resolve the issue.

Eligible issues include:

Artwork or frames arriving damaged during delivery.
Printing defects or significant quality issues.
Receiving an incorrect product, size or frame.
Missing items or incorrect quantities.

If you experience any of these issues, please contact us within 30 days of receiving your order.

To help us investigate and resolve the issue, please provide:

Your order number.
A brief description of the issue.
Clear photographs of the damaged or defective artwork.
Photographs of the external packaging and internal protective packaging, where applicable.

Once we have reviewed your claim, we will work with our fulfilment partner to determine the appropriate resolution.

Depending on the nature of the issue, this may include:

Replacement: A complimentary replacement will be arranged where appropriate.
Refund: If a replacement is not feasible, we may arrange a refund to your original payment method.

Any remedies available under applicable consumer protection laws will continue to apply.

3. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate its whereabouts.

For orders confirmed as lost in transit, we will work with our fulfilment partner to arrange an appropriate resolution, which may include a replacement or refund.

Please report suspected lost orders within 30 days of the estimated delivery date so that we can raise a claim with our fulfilment partner.

Please ensure that your delivery address is accurate and complete when placing your order. We cannot guarantee successful delivery where incorrect or incomplete address details have been provided.

4. Returned-to-Sender Orders

If an order is returned to the sender due to an incorrect delivery address, an unsuccessful delivery or an unclaimed parcel, please contact us.

Depending on the circumstances, a new order may need to be placed, and additional shipping charges may apply.

Orders returned to the sender are not automatically eligible for a refund.

5. Colour and Printing Variations

We make every effort to ensure that the artwork you receive closely matches the images displayed on our website.

However, slight colour variations between digital screens and printed artwork may occur due to differences in screen settings, display technology and printing processes.

Minor variations within normal printing tolerances are not considered defects and do not qualify for a return or refund.

Significant printing errors or quality issues will be assessed under our damaged and defective products policy.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection legislation.

Our policy regarding change-of-mind returns does not affect your statutory rights. If a product fails to meet the consumer guarantees, you may be entitled to a repair, replacement or refund depending on the nature and severity of the issue.