Privacy policy

Privacy Policy

Last updated: November 3, 2026

1. Introduction

Aakar operates this online store and website, including all related content, features, products and services (the "Services"), to provide customers with a curated shopping experience.

Our store is powered by Shopify, which provides the platform used to operate our website and process customer orders. We also work with Gelato, our print-on-demand fulfilment partner, to produce and deliver our artwork.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, use our Services or communicate with us.

We are committed to respecting your privacy and handling your personal information responsibly.

By accessing or using our Services, you acknowledge that your personal information may be handled as described in this Privacy Policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our website and Services. This may include the following categories:

  • Contact Information: Your name, email address, phone number, billing address and delivery address.

  • Order Information: Details of products you view, add to your cart or purchase, including order numbers, product selections, transaction history and delivery information.

  • Payment Information: Payment details and transaction information required to process your purchases. Payments are processed through Shopify and its supported payment providers. We do not generally receive or store your full payment card details.

  • Communication Information: Information you provide when contacting us with questions, enquiries, feedback or customer support requests.

  • Device and Technical Information: Your IP address, browser type, device information, network connection and other technical identifiers.

  • Website Usage Information: Information about how you interact with our website, including pages visited, products viewed and interactions with our Services.

3. How We Collect Personal Information

We may collect personal information through the following sources:

  • Directly from you: When you place an order, complete checkout, contact us, subscribe to marketing communications or otherwise provide information through our website.

  • Automatically: When you browse or interact with our website through cookies, pixels and similar technologies.

  • Through Shopify: When Shopify processes information relating to your use of our online store, checkout and other Services.

  • Through our service providers: When third-party providers, including Gelato, process information necessary to provide their services on our behalf.

  • From other third parties: Where information is provided through payment providers, marketing services or other integrations connected to our store.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Order Processing and Fulfilment: To process payments, confirm purchases, arrange the production of artwork, coordinate packaging and shipping, and deliver orders to your nominated address.

  • Customer Support: To respond to enquiries, assist with orders, investigate delivery issues and resolve damaged, defective or incorrect products.

  • Website Operation: To operate, maintain and improve our website, provide a functional shopping experience and remember customer preferences.

  • Marketing and Communications: Where applicable and permitted, to send promotional emails, updates and information about Aakar products and collections. You may unsubscribe from marketing communications at any time.

  • Security and Fraud Prevention: To protect our website, verify transactions, detect suspicious activity and prevent fraudulent purchases.

  • Legal and Regulatory Requirements: To comply with applicable laws, respond to lawful requests and protect our legal rights.

5. How We Share Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our Services.

These third parties may include:

Shopify

Our website is hosted by Shopify. Shopify processes personal information relating to website access, customer accounts, checkout, payments and order management to provide and improve its services.

Gelato – Printing and Fulfilment

We use Gelato as our print-on-demand production and fulfilment partner. When you place an order, relevant personal information is shared with Gelato so that your artwork can be produced and delivered.

This information may include:

  • Your name.

  • Delivery address.

  • Email address and phone number, where required.

  • Order details, including the artwork, size, frame and product specifications purchased.

Gelato may share the necessary information with its production and delivery partners to print, package and ship your order. Depending on your delivery location, your artwork may be produced at a facility located closer to your delivery address.

Payment Providers

Your payment information is processed by Shopify and the payment providers available through our checkout to securely complete transactions.

Shipping and Delivery Providers

We may share your name, delivery address and relevant contact information with couriers and shipping providers to arrange delivery and provide tracking updates.

Other Service Providers

We may share relevant information with service providers that assist us with website management, analytics, customer communications, marketing and business operations.

We may also disclose personal information where required by law, to protect our rights or in connection with a business transaction.

We do not sell personal information to third parties for payment.

6. International Transfers of Personal Information

Because we use third-party providers such as Shopify and Gelato, your personal information may be transferred to, stored or processed in countries outside Australia.

For example, Gelato may process your order information through its international production network, including facilities selected based on your delivery location.

Shopify may also use international infrastructure and service providers to operate its platform.

Where personal information is transferred overseas, we take reasonable steps to work with providers that maintain appropriate privacy and security practices.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support its functionality and improve your shopping experience.

These technologies may be used to:

  • Remember items in your shopping cart.

  • Maintain website functionality and preferences.

  • Understand how visitors interact with our website.

  • Improve website performance and user experience.

  • Support advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Third-Party Websites and Links

Our website may contain links to third-party websites, services or social media platforms.

These external websites operate independently of Aakar and have their own privacy policies and practices. We are not responsible for how these third parties collect, use or disclose your personal information.

We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our Services are not intended to be used by children, and we do not knowingly collect personal information from children without appropriate authorisation.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

10. Security and Retention of Personal Information

We take reasonable steps to protect personal information against unauthorised access, misuse, loss, modification or disclosure.

We work with established service providers, including Shopify and Gelato, that implement security measures to protect the information they process.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, complying with legal obligations and resolving disputes.

11. Your Privacy Rights and Choices

Depending on applicable privacy laws, you may have rights relating to your personal information, including the ability to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request the deletion of your personal information, subject to applicable legal and business requirements.

  • Withdraw consent to receive marketing communications.

  • Make a complaint about how your personal information has been handled.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our communications.

To exercise any applicable privacy rights, please contact us using the details provided below.

Please note that certain information may need to be retained to meet legal, accounting or other legitimate business obligations.

You may also wish to review Shopify's privacy practices and available privacy controls through its Privacy Portal.

12. Privacy Complaints

If you have concerns about how Aakar collects, uses or handles your personal information, please contact us using the details below.

We will review your concern and take reasonable steps to address it.

Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, third-party services or applicable legal requirements.

Any updates will be published on this page, together with the revised "Last updated" date.

We encourage you to review this policy periodically to remain informed about how we handle your personal information.

14. Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or wish to make a privacy-related request, please contact us:

Business: Aakar
Email: To be added

You can also find our other contact details on our Contact Information page.